IT Infrastructure Solutions since 1997
// IT Managed Services
- AMC services: OEM vendor back-to-back support or Protech Support
- Staff Augmentation: Deployments of L1, L2 and L3 engineers for positions like Helpdesk engineer, NOC engineer, Server Admin, Network Admin, Virtualisation
Admin, Cloud Admin etc. - IT FMS: IT facility management including Server support, Workstation support, network management and IT helpdesk
General activities: Ticket creation, Patch management, Inventory management, software deployment, E-mail management, Server management, Network management, SLA reporting, Vendor management, Backup and Restoration of data.
Helpdesk: Ticketing support, Call resolution mechanism, patch management, Incident management, Change management, Vendor management
Server support: Proactive monitoring, Scheduled backup and restore, SOP based management, OS/ storage and database management - Workstation Management: Ticketing support, Call resolution mechanism, patch management, Policy management, End point security management, Asset management
- Network Management: Network security, Network optimisation, Network bandwidth and network performance monitoring and resolution.
- IT Infrastructure security audit and implementation solutions: We undertake audit of the IT infra implementations including IT policies , VA and PT of servers, routers, firewalls, installed Operating Systems, end point security solutions, etc., to report if the setup is vulnerable to potential cyber-attacks .
We undertake auditing of existing IT policies, the level of their implementations and expose the limitations of the setup if any that cause potential cyber-crimes. Audit of the existing IT Infra can be followed by implementation of Zero trust solutions to secure the IT Infrastructure at all levels. - Technology Implementations: We undertake designing, implementation and transfer
of the setup to the client IT team for cross technology migrations like Microsoft, Cisco,
Huawei etc.,
// Our Customer
